Returns Policy

RETURN OF PRODUCT(S)
 
We can guarantee that the Product(s) are dispatched in perfect condition and We are sure that You will be delighted with the Product(s) You receive. However, in the event that You do not receive the Product(s) in the same condition that they were dispatched, you must notify us verbally within 24 hours of receipt of the Product and explain the reasons for your dissatisfaction.  Please then return the complete item, along with a note of the reasons for the return to Us and ensure You obtain and keep a proof of posting. We will assess the claim, and where appropriate, arrange for an immediate replacement or refund accordingly within 14 days of Our receipt of the original Product(s).
 
 
You will need to return the Product(s) to Our address, including the following details:

 

  • Your Order Number or Billing Address (including Postcode)
  • The Damaged Items
  • The Packer's Number (this is hand written on the top right hand side of the address label)
  • The Address You wish the replacement to be sent to
  •  The date You required the delivery
  • Except for where any problems can be clearly established as Our initial liability, all refunds will be for the purchase cost of the product and will not include the original p&p fee or Your costs to return the product.  No claim lies for injury to feelings or distress. Nothing herein affects statutory rights or liability for injury or death.