Delivery


Please allow 2 to 3 working days for delivery for the UK only. For all overseas delivery please see current Website delivery costs. If You would like Your order delivered on a particular day, please specify this when You make Your order and We will do our utmost to fulfil Your requirement. Please note for large orders such as wedding favours We will need at least 5 working days’ notice before the delivery date. Each item is sent by Royal Mail recorded delivery and will need to be signed for. If no-one is available to accept delivery during normal working hours, a card will be left by Hermes advising that they tried to deliver and details of how to collect or arrange re-delivery. We are unable to accept liability if delivery cannot be carried out on the day that the item was expected or if the Product(s) are not stored correctly during their transit to the delivery addresses or Hermes depots, or if they are left in delivery vehicles during hot Weather conditions. We cannot accept responsibility for Weather conditions or excessive over-handling once the Product(s) has left Our control so please consider the delivery arrangements when ordering during hot weather conditions We will deliver the products ordered by You to the address You give Us for delivery at the time You make Your order. It is Your responsibility to provide Us with accurate delivery address details. We will not check or verify addresses supplied by You.

You will become the owner of the products You have ordered when they have been delivered to You. Once products have been delivered to You they will be held at Your own risk and We will not be liable for their loss or destruction. Whilst every effort is made to meet the delivery date, We are not liable for late delivery. If due to a Force Majeure the delivery is delayed the Product(s) delivery time shall be extended until after the Force Majeure has ceased. If We are asked to dispatch a Product(s) with a message and We feel at our sole discretion it is inappropriate, profound, offensive, blasphemous or obscene or may cause offence to the recipient, We reserve the right not to include it. However, We shall include the name of the sender on the delivery message.




Returns


RETURN OF PRODUCT(S)

We can guarantee that the Product(s) are dispatched in perfect condition and We are sure that You will be delighted with the Product(s) You receive. However, in the event that You do not receive the Product(s) in the same condition that they were dispatched, you must notify us verbally within 24 hours of receipt of the Product and explain the reasons for your dissatisfaction. Please then return the complete item, along with a note of the reasons for the return to Us and ensure You obtain and keep a proof of posting. We will assess the claim, and where appropriate, arrange for an immediate replacement or refund accordingly within 14 days of Our receipt of the original Product(s).


You will need to return the Product(s) to Our address, including the following details:
Your Order Number or Billing Address (including Postcode) The Damaged Items The Packer's Number (this is hand written on the top right hand side of the address label) The Address You wish the replacement to be sent to The date You required the delivery Except for where any problems can be clearly established as Our initial liability, all refunds will be for the purchase cost of the product and will not include the original p&p fee or Your costs to return the product. No claim lies for injury to feelings or distress. Nothing herein affects statutory rights or liability for injury or death.





Delivery & Returns

Address

42 High Street

West Malling 

Kent 

ME19 6QR

01732 522533

Opening Hours

Monday: 9am - 4pm 

Tuesday: 9am - 5pm 

Wednesday: 9am - 5pm 

Thursday: 9am - 5pm 

Friday: 9am - 5pm 

Saturday: 9am - 5pm 

Please add any notes about special requirements or delivery dates at the checkout.

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